Dana
Air wins 2016 Best Customer Service Airline Award
L-R:
Dana Air's Communications Manager, Kingsley Ezenwa, Ezine Nweke, Business
Development Manager - Nigerian Customer Service Awards, and Aliyu llias,
Coordinator , Nigerian Customer Service Awards, during the presentation of the
award for the Best Customer Service Airline to Dana Air recently in Lagos.
Nigeria’s
most reliable local carrier, Dana Air, has won Best Customer Service Airline
Award 2016. The award is a third since 2014, justifying the airline’s
commitment to improving passenger service, onboard hospitality, innovative
online products, time consciousness and safety integrity.
With this award added to its chain
of awards, the airline has reaffirmed its position; as a leading customer friendly airline in
Nigeria, and has also shown commitment to its vision, which is to be recognized
and respected as Nigeria’s most reliable and customer – friendly airline.
The Nigeria Customer Service Awards is a prestigious
annual awards that recognizes service excellence in Nigeria,
by celebrating companies that deliver effective and exceptional customer services. It also aims
to raise the standard of customer service and encourage companies
to go beyond paying lips service to customer service.
Commenting on the award, the
Accountable Manager of Dana Air, Mr. Obi Mbanuzuo, said: “Our teeming guests
recognize and appreciate our exceptional customer – oriented
services, both on ground and in-flight; and we are committed to
providing excellent passenger-experience, whenever we have the slightest
opportunity.’’
He
added that winning the award for the 3rd time consecutively was a
testament to the fact that the airline’s customer recovery methodology was
second to none. According to him, “we treat feedbacks from our customers with
utmost attention. We thank our guests for keeping faith with us by nominating
us yearly.’’
Only
recently, Dana Air was rated the airline with the best on-time Performance by
an online brand rating and customer recommendation outfit- Myratee. The airline
is one of Nigeria’s leading airlines with over 27 daily flights from Lagos to
Abuja, Port Harcourt, Uyo and Owerri.
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