Dana Air wins 2016 Best Customer Service Airline Award

L-R: Dana Air's Communications Manager, Kingsley Ezenwa, Ezine Nweke, Business Development Manager - Nigerian Customer Service Awards, and Aliyu llias, Coordinator , Nigerian Customer Service Awards, during the presentation of the award for the Best Customer Service Airline to Dana Air recently in Lagos.  

  

Nigeria’s most reliable local carrier, Dana Air, has won Best Customer Service Airline Award 2016. The award is a third since 2014, justifying the airline’s commitment to improving passenger service, onboard hospitality, innovative online products, time consciousness and safety integrity.

With this award added to its chain of awards, the airline has reaffirmed its position; as a leading customer friendly airline in Nigeria, and has also shown commitment to its vision, which is to be recognized and respected as Nigeria’s most reliable and customer – friendly airline.

The Nigeria Customer Service Awards is a prestigious annual awards that recognizes service excellence in Nigeria, by celebrating companies that deliver effective and exceptional customer services. It also aims to raise the standard of customer service and encourage companies to go beyond paying lips service to customer service.

Commenting on the award, the Accountable Manager of Dana Air, Mr. Obi Mbanuzuo, said: “Our teeming guests recognize and appreciate our exceptional customer – oriented services,  both on ground and in-flight;  and we are committed to providing excellent passenger-experience, whenever we have the slightest opportunity.’’

He added that winning the award for the 3^rd time consecutively was a testament to the fact that the airline’s customer recovery methodology was second to none. According to him, “we treat feedbacks from our customers with utmost attention. We thank our guests for keeping faith with us by nominating us yearly.’’

Only recently, Dana Air was rated the airline with the best on-time Performance by an online brand rating and customer recommendation outfit- Myratee. The airline is one of Nigeria’s leading airlines with over 27 daily flights from Lagos to Abuja, Port Harcourt, Uyo and Owerri.